FAQs – Fovitec
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Fovitec International, USA Inc. warrants its Fovitec, StudioPRO, and Fovitec StudioPRO-branded products against missing components and defects in manufacturing and assembly for a period of 30 days, starting the original date of purchase. LEDs and monolights are covered for a period of 1 year.

This warranty does not cover normal-use wear and tear or intentional destruction or mishandling of Fovitec products. Damaged goods caused by excess moisture, power surges, drops, or natural phenomenon are also not eligible.

Products covered under Fovitec's warranty may be returned or exchanged in the case of defects or missing components. For more information on Fovitec's warranty, click here

All orders fulfilled by Fovitec through Fovitec.com, Amazon.com, or eBay.com must have documentation of product issues before refunds or exchanges are processed.

The customer may return any undamaged product with intact packaging within 30 days to receive a full refund on his/her order. Shipping fees from expedited delivery charges will not be reimbursed.

Outside of defective items, customers must pay for return shipping. Refunds will be issued to the customer upon receipt of the item at a Fovitec warehouse.

Defective or missing items are covered by Fovitec's warranty. Customers will be shipped a replacement part of unit upon receipt of proper documentation and defective items at a Fovitec warehouse. Customers will be provided with return shipping labels for defective products by Fovitec Support.

The Fovitec office is open Monday through Friday, 9 a.m. to 6 p.m. PST, except during US federal holidays. Customer Service phones are live from 9 a.m. to 5 p.m .PST.

If you require assistance, we recommend emailing us at support@fovitec.com or calling during business hours at 949-398-8154.

Fovitec does not have a retail location as we are strictly on-line. However, upon appointment with a Customer Service representative, customers may come to the Fovitec office to view a particular product or pick up purchased items.

All standard, domestic shipping in the contiguous United States of America is free. Expedited and international shipping are subject to their own fees.

Nearly all orders—except items fulfilled by Amazon—are shipped from our Irvine, CA warehouse. Once an order is processed, a package may take 3-5 days to be delivered. Shipments to addresses within California may take 1-2 business days. Courier-dependent delays may occur during the holiday season or in the case of weather abnormalities like blizzards and hurricanes.

Orders are generally processed within 24 hours of payment, Monday through Friday (with the exception of US federal holidays), and shipped the same day.

 Orders placed after 3 p.m. PDT may be processed and shipped the next business day. If you do not receive a confirmation email with your tracking number within 24 hours of purchase on a business day, please contact our Customer Service team at support@fovitec.com for assistance.

Defective bulbs are covered by a 30-day warranty. Please visit our Returns and Exchanges page for instructions on how to replace your item.

 Some bulbs that are heavily damaged internally during rough shipping may smoke or get hot. We recommend turning off the bulb in this scenario and requesting a replacement unit.

 Related Items: F17-002-30, F17-002-45, F17-002-85, F17-002-105

While we do not sell these items on our website, we can issue a custom order and sell replacement cords and adapters for $20.95. Please contact us at support@fovitec.com for details.

Related Items: All SP11 and SPK11 models

You have received a defective socket head or blown a fuse.

 To check for a broken fuse, use a screwdriver or a hard, flat-tipped item to pry open from the top the fuse cover on your 4, 5, or 7 socket head on the back panel, located below the on/off switches to the right of the power port. A broken fuse is identifiable by a black interior, rather than a normally clear hue.

 Replacement socket heads or fuses can be requested by emailing support@fovitec.com or calling 949-398-8154. Fuses can also be found at local electronics/hardware stores. Our products can support 3.15 to 5 amp fuses.

 Related Items: All SP10 and SPK10 models.

Fold the backdrop so that the top and bottom borders touch, and push the sides into the center. The backdrop should fold into its natural configuration. Here is our instructional video on YouTube:

https://www.youtube.com/watch?v=13ucts5hs1I

Related Items: All SP45-M models

  • Please check to make sure the strobe and trigger are both on the same channel.
  • Next, locate the “test” button on your strobe, and press to confirm that your strobe is in working order. Pressing the button should cause a flash.
  • If syncing issues persist, then you may need a universal trigger, found here:

https://www.fovitec.com/products/studiopro-wireless-studio-flash-rt-16-trigger-16-channel

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