The Fovitec office is open Monday through Friday, 9am to 6pm PST, except during US holidays.
If you require assistance, we recommend emailing us at firstname.lastname@example.org or calling during business hours at 949-398-8154.
Nearly all orders—except items fulfilled by Amazon—are shipped from our Irvine, CA warehouse. Once an order is processed, a package may take 3-5 days to be delivered. Shipments to addresses within California may take 1-2 business days.
Courier-dependent delays may occur during the holiday season or in the case of weather abnormalities like blizzards and hurricanes.
Orders are generally processed within 24 hours of payment, Monday through Friday (with the exception of US federal holidays), and shipped the same day. Orders placed after 3 p.m. PDT may be processed and shipped the next business day.
If you do not receive a confirmation email with your tracking number within 24 hours of purchase on a business day, please contact our Customer Service team at email@example.com for assistance.
Defective bulbs are covered by a 30-day warranty. Please visit our Returns and Exchanges page for instructions on how to replace your item.
Some bulbs that are heavily damaged internally during rough shipping may smoke or get hot. We recommend turning off the bulb in this scenario and requesting a replacement unit.Related Items: F17-002-30, F17-002-45, F17-002-85, F17-002-105
If you have purchased an SPK10 or SP10 item, you have likely received a defective socket head or blown a fuse. Please first confirm the light bulbs are working in a different fixture before contacting Fovitec support regarding a broken socket head.
To check for a broken fuse, use a screwdriver or a hard, flat-tipped item to pry open from the top the fuse cover on your 4, 5, or 7 socket head on the back panel, located below the on/off switches to the right of the power port. A broken fuse is identifiable by a black interior, rather than a normally clear hue.
Replacement socket heads or fuses can be requested by emailing firstname.lastname@example.org or calling 949-398-8154. Fuses can also be found at local electronics/hardware stores. Our products can support 3.15 to 5 amp fuses.
For monolights and LED's please contact Fovitec support for replacement units.