Got questions? Here are some common answers.
The Fovitec office is open Monday through Friday, 9am to 6pm PT, except during US holidays.
Fovitec does not have a physical retail location, however customers may come to the corporate office and warehouse in Irvine, CA to view or pick up items upon appointment with a customer service representative. Please call or email at least 24 hours in advance to schedule!
All standard, domestic shipping in the contiguous United States is free. Expedited, outlying state shipments, and international orders are subject to additional fees outlined in our Shipping Policy.
Nearly all orders - except those fulfilled by Amazon - are shipped from our Irvine, California warehouse. Once an order is processed, a package may take 3-5 days to be delivered. Shipments to addresses within California typically take approximately 1-2 business days.*
*Courier-dependent delays may occur during busier seasons or in the case of weather abnormalities like blizzards and hurricanes.
Orders are generally processed within 24 hours of payment, Monday through Friday (with the exception of US federal holidays), and shipped the same day. Orders placed after 3pm PT may be processed and shipped the next business day.
If you do not receive a confirmation email with your tracking number within 24 hours of purchase on a business day, please check your email provider's spam/junk mail folder. If you still cannot find it, contact our customer service team by emailing firstname.lastname@example.org or calling 949-398-8154 for assistance.
Defective bulbs are covered by a 30-day warranty. Please view our Returns & Exchanges Policy for instructions on how to replace your item.
Some bulbs that are heavily damaged internally during rough shipping may smoke or get hot. We recommend turning off the bulb in this scenario and requesting a replacement unit.
If it's lamps, bulbs, flash tubes, or battery-related, you can find those in the replacement part sections of our Accessories shop category.
Other miscellaneous replacement cords, diffusers, knobs, and various product pieces can be purchased by contacting us directly (subject to inventory availability).
If you have purchased an SPK10 or SP10 item, you have likely received a defective socket head or blown a fuse. Please first confirm the light bulbs are working in a different fixture before contacting Fovitec support regarding a broken socket head.
To check for a broken fuse, use a screwdriver or a hard, flat-tipped tool to carefully pry open the top the fuse cover on your 4, 5, or 7 socket head on the back panel, located below the ON/OFF switches to the right of the power cable socket. A broken fuse is identifiable by a black or charred interior, rather than a normally clear glass tube.
Replacement socket heads or fuses can be requested by emailing email@example.com or calling 949-398-8154. Fuses can also be found at local electronics/hardware stores. Our products can support 3.15A to 5A fuses.
For monolights and LED's, please contact Fovitec support for replacement assistance.
Please check to make sure the strobe and trigger are both on the same channel. Next, locate the “TEST” button on your strobe, and press to confirm that your strobe is in working order. Pressing the button should cause a flash. If syncing issues persist, call or email us for further troubleshooting.
Yes! Fovitec offers both educational and bulk/reseller discounts to verified buyers. If you are a reseller, wholesale orders are only available for those businesses with MOQ's of several hundred pieces or more. Must not be an Amazon or eBay marketplace retailer. Educational discounts require a valid .edu email address or verified proof of employment/student ID. Please contact us directly with business inquiries to see if you qualify.